The City of Olympia recently converted Community Planning and Development permitting operations to a digital portal using a program called SmartGov. In addition to creating broad system efficiencies, the digital portal has ensured permitting assistance and review remain uninterrupted during the pandemic. Customers can still submit applications, pay fees, request inspections and review status online, while staff review and stamp approval virtually. Even before the pandemic, the City was processing about 87% of permits (more than 5,000 per year) via the web portal vs. in-office visits. Customers have expressed their support vis a vis a recent user survey showing a 95% approval rating.